Help Desk Automation
Escalate unresponded or overdue tickets, tag tickets, set ticket properties and more using Smart Rules.
Automatically send templated responses to customers or third parties when your tickets satisfy pre-set conditions.
Close or archive tickets to trim your queue using time-based conditions.
Leverage dynamic rule-based assignment to ensure the right ticket is assigned to the right agent.
Communicate and integrate with external systems using conditional webhooks.
Talk to a Help Desk Specialist. Get a one-on-one demo, that’s quick and focused on your business needs.
